National Advisory & Consulting Practice |  Public & Private Sectors

ICT & Engineering

INDEX Consultants focus on the business outcome our clients want to achieve and leverage our extensive network of experience, partnerships and consultants to deliver solutions.


Today's CIOs are utilising technologies like never before. Speed to market, reducing operational costs and ensuring robust integrations are all key areas of focus. IT Strategy and Architecture plays a vital role, and INDEX has the experience to assist with advisory services and validation through to long term architecture programs. Whether you require INDEX to supply a single resource for capability uplift or engage a team to deliver an outcome, we are ready to help.


  • Technology assessments
  • IT Strategy
  • Digital Strategy
  • Cloud Readiness Assessment and Recommendations
  • Architecture practice guidance, set-up and delivery model frameworks
  • Platform recommendation and selection
  • Business Architecture
  • Data Architecture
  • Application Architecture
  • Information Architecture


As business environments continuously change and evolve, so does the need for our clients. We help our clients navigate through shifting technologies, customer expectations, regulatory commitment and compliance, and industry disruption. We ensure our clients manage their transformation so they remain relevant and competitive in a continuously changing world.



  • Agile transformation
  • Change management
  • Operating model development and optimisation
  • Cloud adoption and transformation
  • Business Case development
  • Capability uplift and training
  • Process optimisation
  •  IT Governance and Financial Management
  • Program design and delivery
  •  Post-merger integration


INDEX’s consultants typically have 15 to 20 years’ experience, and have worked across the public and private sectors. Our people bring leadership, governance and experience to ensure your IT portfolio is run successfully. INDEX’s business model allows us to provide these services across multivendor operations. We can assist with a single Project Manager, advisory services and project rescue, through to a complete PMO service.



  • Portfolio Management
  • Program and Project Management Consulting
  • PMO practice guidance and standardisation
  • PRINCE2 and PMBOK Consulting
  • Team Management
  • Waterfall and Agile project delivery models
  • Benefits realisation management
  • Data Architecture
  • Application Architecture
  • Change Management


Information is at the core of your organisation and securing it has never been more important in this digital age. The IMPACT of business disruption due to an attack on your systems and data can be catastrophic. Know your risk and be prepared!

Avoid business disruption by letting us help you plan and select the right controls that mitigate the risk and minimise the consequences of an attack.



  • Risk Assessment, baselining and planning
  • Security awareness training
  • Penetration and Vulnerability testing & reporting 
  • Business continuity planning and reporting
  • Chief Security Officer as a service
  • Government risk and compliance
  • Red and Blue teaming services


We can assist with specific application management or experts who will help you manage and lower the cost of running your enterprise platforms. We understand organisations seek to leverage internal and external resources to ensure services are delivered to an agreed level and budget. INDEX is vendor agnostic. We will support you across a range of technologies, with the disciplines to achieve SLA-based service levels. We will also provide insight and leadership to help you embrace emerging technologies to improve BAU operations.



  • IT Service Management
  • Provision of individual support staff or an entire team
  • SLA based engagement model across one or several applications
  • DBA services
  • Services Integration
  • Information Technology Infrastructure Library (ITIL)
  • IT Governance & Financial Management
  • Tools selection and automated implementation


Digital consumer engagement has created new opportunities for wider customer reach, loyalty, speed to market and business growth and profitability. Whether your digital journey requires strategy, website development, cloud services and integration or mobile apps, INDEX can help. We leverage existing web content management solutions from major vendors through to open source solutions, wanting our clients to use the best of breed cloud solutions. We can facilitate hosting solutions in Australia or remotely depending on your needs.



  • UX Design
  • Responsive Design
  • Mobile app IOS and Android Development
  • Social Strategy
  • Persona and User Journey Mapping
  • Cloud Readiness Assessment and Recommendations
  • Cloud strategy, consulting and hosting
  • Development capability across Microsoft, Java Open Source and other platforms and Content Management Systems


Robust analysis allows for rapid change, speed to market and innovation. In addition to traditional Business and Technical analysis, INDEX believes in a new breed of analyst: one who has experience working within agile frameworks, across a range of new technologies, who has UX built into their DNA. Our consultants play a vital role between the business problem and the technology solution. They enable organisations to innovate, embrace change and the associated change management activities that enable success.



  • Business Case Generation
  • Analysis and documentation of business and functional requirements
  • Agile coaching
  • UX Design
  • Market Analysis
  • BA practice guidance, set-up and delivery model frameworks
  • Change Management
  • Process Improvement
  • Quality assurance
  • Unified Modelling Language
  • LEAN Thinking

Why Choose INDEX?

INDEX’s consultants are experienced, accredited and have the specialised technology skillsets to enable our clients to achieve strategic and business goals. We provide end to end consulting services from strategy and implementation to ongoing management. We’re able to easily mobilise and scale up for major projects and provide the frameworks and methodology to ensure success.

We want to work with people and organisations that want to create change, and work towards meaningful outcomes. The team at INDEX have over 20 years' experience each in the IT industry, and we are proud to help facilitate positive transformational change for our clients.

INDEX is part of
$4b Outsourcing Group
OSI (JP:2427), with


staffing & technology brands in



Outsourcing, our regional group, has over

4,000 STAFF

Annual group sales of over


In 2019, INDEX successfully delivered


unique client solutions

Over the last 25 years we've worked with



Our consultants average


Industry experience

INDEX is a preferred supplier to

Victoria, NSW and Federal Government

INDEX is a member of

INDEX is certified

ISO 9001 : 2015

Our network of specialist people and partners are the acknowledged leaders in their field. Collectively, our highly experienced and qualified team of consultants cover a wide range of subject matter expertise and complex technical &  business transformation capabilities.

INDEX Consultants’ passion for delivering amazing business solutions for our clients is enabled by our specialist people and partnerships, who help ensure an awesome client experience, across each and every project.

We’re ready to deliver IT professional services to enable your business success.


Ben Wood

Managing Director

A 26-year workforce and technology solutions executive, Ben’s experience lies in building teams and growing businesses, business development and consulting. His areas of expertise are: IT Professional Services, IT Contracting and Workforce Management; Training and Staff Development in Leadership Skills, Sales Skills and Recruitment/Consulting Skills. Originally from the UK, Ben arrived in Australia in 1989. He joined the Beddison Group in 1998 to lead its technology arm, INDEX. Ben became Managing Director the following year and is now Executive Director on the Board of the Beddison Group, which has a 4,000 strong workforce and annual revenue of $300m+.

Tamara Ryf

General Manager

Tamara Ryf is responsible for the leadership and success of the INDEX business. As General Manager, Tamara acts as Relationship Manager for INDEX’s key accounts and supports her team in achieving their business objectives. Tamara has now spent nearly 15 years working with senior IT professionals and executive leaders, and therefore has a highly developed network. She is well known in the technology C-suite community, and her in-depth understanding of technology and staffing regularly sees Tamara take on the role of trusted advisor to Public and Private Sector organisations. Tamara is empowered to make the best decisions for her business, both to provide her clients with excellent service, and to help her team grow and develop their individual careers.

Sam Micich

General Manager, Operations

Sam Micich is the Group Operations & Marketing Manager for award-winning INDEX Consultants. Sam has a passion for start-up and fix-em-up business opportunities, having held national roles with ASX200 listed companies and been hire #1 in a dotcom start-up. This experience has positioned her to perfectly understand the needs of business owners, executives and hiring managers, as well as job seekers and professional consultants. Sam builds best-practice enterprise service and delivery models, then takes the brand promise to market. Sam is a champion of gender diversity in the tech sector, in partnership with #TechDiversity.

Rachel Fancoli

National Consultant Care Manager

Rachel is the national manager of INDEX’s award-winning Consultant Care program. She and her team provide one of INDEX’s key points of differentiation, ensuring an optimal consultant experience, with a strong focus on wellness and retention. Rachel has been in the consulting industry since 2006, and has been with INDEX and the Beddison Group since 2010. She has become a trusted advisor to the top IT practitioners in the Melbourne market, building trust and loyalty in her long-term relationships. Rachel is Melbourne born and bred with Italian heritage, and keeps a reliable supply of team snacks in her drawer at all times.

The INDEX team takes the time to understand my business needs and then tailor their services, skills and experience to match. INDEX also ensures that their consultants are suited to organisational style and culture as well.

- Ewan Perrin, Chief Information Officer, Australia Maritime Safety Authority

Looking for work?

Register with INDEX

The awesome team at INDEX is always growing! If you are experienced in the provision of IT solutions or have specialist domain expertise, we’d love you to be part of our network. Fill out this form and upload your CV to register your interest in future consulting opportunities with INDEX.

Form ID:1013



Level 35, 360 Collins Street

Melbourne, VIC 3000


Level 14, 55 Clarence Street

Sydney, NSW 2000


Level 9, 224 Bunda Street

Canberra, ACT 2601


Level 8, 127 Creek Street

Brisbane, QLD 4000

Form ID:1016

Back to Top